4 Crowdsourcing Content Challenges Your Customer Success Manager Can Help You Overcome

customer success manager

At Crowd Content, our end game is to help you hit the leaderboard for your niche or business goals, which is why we offer customized approaches to support you in developing and implementing winning content strategies. Whether you’re partnering with us via our comprehensive enterprise solutions or opting for the self-serve marketplace, we want your experience to be as seamless and easy as possible.

Anytime it’s not, your Customer Success Manager (CSM) can step in to help you understand the platform, troubleshoot concerns and ensure quality results. Here are just a few things your customer success manager can do for you.

1. Finding just the right talent to tackle the job

Niche content requires niche content writers, and we have plenty of those at Crowd Content. How do you decide which of our thousands of writers has experience with photography equipment, a background in microbiology or knowledge of financial compliance? The system has search capability built in, but your customer success manager can provide an even deeper dive, especially for the most unique areas. Your CSM might have previously worked with the perfect candidate, and she can also leverage the experience of internal project managers to locate writers appropriate for almost any niche.

 2. Choosing the right content ordering options

Our content ordering system is pretty intuitive, but it does offer a lot of options that let you reach exactly the right writers for your project. If you would like to get some advice on how to best configure your orders, your CSM can help with that.  She can take you through a quick demo, provide tips and tricks to make your process efficient, and answer any questions you might have.  She will walk you through the process in no time, even helping you set up a few orders that can act as templates to make future orders super simple.

3. Triaging troubled content

We’ve got some of the best writers in the business, and we bring on writers at all skill levels and interests to ensure clients can find talent to match their content needs and budget. But we also know that content creation hiccups and communication errors do happen, and occasionally clients end up with content that just doesn’t quite ring all the right bells. Built-in revision capabilities let you work directly with writers and editors to tweak content when necessary, but if you feel something went especially amiss, your customer success manager is always available to assist with project or content triage to make things right.

4. Building a custom crowd to support success

Our regular freelance writers and editors love to support client success as much as we do, and you’ll find some great business partnerships both with the Crowd Content internal team and what may become your favorite freelancers. If you know you want to develop that kind of relationship, your customer service manager will take time to understand your needs before helping you put together a strong go-to team of writers and editors for your project.

Sarah Stasik

Article by

Sarah is an experienced writer and copyeditor with a background in project management. She’s Six Sigma Black Belt certified and leverages her knowledge of statistical analysis, process improvement and content marketing to help clients engage audiences and increase conversions.

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