Over the last 6 months, the team at Crowd Content has been listening to feedback from the content creation world. We’ve heard from existing clients, would-be clients, and writers, all telling us what they need to execute successful content strategies.
We’ve taken this feedback and infused it into the brand new Crowd Content – a robust and intuitive content creation platform.
The new platform replaces the old one and offers more control managing content orders, greater ability managing your freelance writers, and, overall, is a lot easier to use.
A full tutorial of the new Crowd Content is below. If you don’t have a Crowd Content client account yet, we suggest you create one and check it out. It’s free to sign up and look around.
Your new Dashboard makes it easy and quick to see what’s happening with your recent content orders.
Easily view recent activity on your account. We’ve added intuitive icons that tell you when orders are placed, picked up by writers, dropped by writers, or ready for review. Simply hover over an activity item to see quick actions you can perform for that order.
Just above your recent activity, we list all orders you currently have for each status. Just click on a status, like “Ready” for example, to see all orders that currently have that status.
You’ll notice that the green Create Order and Add Funds buttons are shown in the same place on every page. This makes it easy to find these commonly used actions, saving you time and frustration.
We’re starting to publish more and more great content at our blog, Crowd Content Resources. On your Dashboard, we list the 4 most recent blog posts to keep you updated on content marketing trends, how-tos, and Crowd Content updates.
A new feature we’ve added is the Notification Menu. You can view this menu by clicking on the small “notepad” to the right of your account balance.
The Notification Menu keeps you up to date on all happenings with your account. For example, we’ll add new notifications when you receive messages from writers or when orders become ready for review.
Click the “question mark” icon that is next to the Notification Menu to view your dedicated Client Account Manager’s contact info.
All clients at Crowd Content get a dedicated Client Account Manager regardless of how big or small you are. Use your account manager to help with system support or to give guidance on content strategy.
In the top right of your screen, you’ll see your profile image or a default image if you haven’t added a profile image. Click this image to view your My Account Menu.
You can manage your account and navigate to important areas of the website from this menu. Here is a list of the menu items described:
One of the biggest upgrades to the new Crowd Content platform is the way you see and work with your writers.
For every writer you interact with, you now see their profile image and their Pen Name. You can also hover over a writer’s image anytime you see it to bring up a mini writer profile.
When viewing the writer’s profile, you can see his or her rating (from 1 to 4 stars) and perform the following key tasks:
In the old Crowd Content, you had My Orders – an area that simply listed your orders. In the new Crowd Content, you have My Content – a tool that not only lists your orders, but allows you to perform advanced filtering actions and organize your content into folders.
Hover over any order to see available actions for that order. Quickly Copy, Edit, Pause or Delete an Order. Or view the History of that order to date.
Easily see how much progress your writer has made on your order. The percentage shown is based on the number of words written by your writer as a percentage of the maximum word count you specified for the order.
Note: the progress indicator is replaced with the rating you gave the writer for that order once the order is Completed.
We make it easy for you to know what’s happening with each order by listing colored status labels. As you use Crowd Content, you become familiar with the colors and know quickly what status each order is in.
The filtering options here are flat out amazing. Filter by:
You can also combine any of the above filters together to mine deeper into your content. To clear all filters, simply click the refresh icon to the right of the date range filter.
Click the check boxes to the left of the orders to perform batch controls. Current batch controls available are Accept, Delete, and Pause.
Want to move a content order to another folder? Easy! Just hover to the left of the check box on any order and then click and drag the order to a folder on the left.
Are you managing a lot of content? We make it easy for power users to get the job done. Click the button with 4 lines on it to the right of “Display” in the top right.
This brings up a condensed view that lets you see more orders at one time. Despite the view being condensed, you don’t lose any functionality. Simply click the “gear” symbol to the right of any order to access all available actions for that order.
We’ve made it easy to communicate with your writers by offering an instant messaging feature. Chat with your writer while you review his first draft and let him know what you think. This feature also helps when one side needs to clarify the instructions, limiting needed revisions and saving you valuable time.
A small change made on the new platform is that Projects are now called Folders. Folders behave in the same way that Projects did on the old platform – they are simply a way for you to organize your content orders.
If you have several websites, or have a large website with several sections, you can create a folder for each website or section.
If you’re an agency, create a folder for each of your clients.
As you may have noticed, a big theme built into the new Crowd Content is maximizing control over your ordering and management processes.
After placing an order, enjoy the following tools that give you full control with every content order you place:
The new order form is still very similar to the previous order form, but offers a few key advantages.
Before, there was no specific Content Type for Tweets or Facebook Posts. You had to request a large word count range and then ask the writer to create as many Tweets or Facebook Posts as they could within the word count. This was confusing and lacked quality control; character counts were not monitored.
In the new Crowd Content, we’ve introduced the Content Type. You now have the following content types to choose from:
The new order form makes it easy to send orders directly to your preferred writer.
Choose Open Order if you want to make your order available to all qualified writers (based on your order criteria).
Choose Direct Order if you want to place your order directly with a preferred writer. A dropdown menu will appear to your right with the images and names of writers you have previously worked with.
If you have an order that requires a lot of research or extra work, you can now give your writer extra time. Simply open the Advanced Options and then adjust the Processing Time.
We’re happy to announce the launch of the Crowd Content App Directory! We’ve partnered with some pretty big names to connect your content with services you already use.
After installing an app on your Crowd Content account, you can use it by going to the Tools and Apps tab of any Completed order. From here, you can use your apps to send completed content to partner services.
Currently, the App Directory has the following apps:
Shopify has everything you need to create your own ecommerce store. ShopWriters is an app that is built directly into your Shopify admin panel. To use this app, you need to have a Shopify account.
The ShopWriters App allows you to:
WordPress is free web software that allows you to create a beautiful website or blog. Connect your Crowd Content account to your WordPress website or blog to:
Constant Contact helps small organizations grow their businesses by providing email, event, and other online marketing tools. Use the Constant Contact App to:
MailChimp makes it easy for marketers to send email newsletters, manage subscriber lists, and track campaign performance. Use the MailChimp App to:
HootSuite is a leading social media dashboard that helps you manage and measure your social networks.
Crowd Content is fully integrated with your HootSuite account. After connecting your Crowd Content account with your HootSuite account, you will be able to place, review, and accept Crowd Content orders from within your HootSuite Dashboard!
Use the HootSuite App to:
Looking to automate your content creation process? Is the scheduling tools built into Crowd Content.
To create a new schedule, simply create an order and enable the schedule for that order. Then, to view and manage existing schedules, click on My Schedules in the main header.
To learn more about scheduling orders and to learn best practices for using the scheduler, please read Automating Content Creation: 5 Best Practices for Using Schedules.
We want to send a huge thank you to all of our clients and writers. We couldn’t have put this amazing content creation platform together without your feedback and support. We truly feel that a positive content community is coming together around Crowd Content and we’re just happy to be a part of it.
As always, if you see any bugs or have feedback about the new platform, please contact support or your friendly Client Account Manager. Thanks!