Can I Cancel My Order?

There may be times your content will come back and it will not meet your expectations. As a client you’ve got a couple of options to get your content to a place where you are satisfied.

Before rejecting an order we encourage you to reach out to [email protected] first. 

Questions to ask before rejecting your order:

  1. Can this be resolved with a revision?
  2. Is this a minor edit that I can make myself?
  3. Is the content unusable?
  4. Have I communicated my concerns about the content to the writer
  5. Has the writer followed my original instructions

Request a revision first:

To reject the content at no cost to you, you do need to request a revision first. To do so, click into the order and click on the “request a revision” tab. Then once the order is ready for review again, you can reject it.

Here is a walk through on how to request a revision.

Rejection with no revision:

If you’d rather not go through the revision process, you can reject the order at 30% of its original cost.

To do that, click into the order you wish to reject then click on the button that says “not happy with the content?” and follow the prompts. 

Updated on August 13, 2020

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