1. Home
  2. Resources
  3. Best Practices
  4. 4 Crowdsourcing Content Challenges Your Customer Success Manager Can Help You Overcome

4 Crowdsourcing Content Challenges Your Customer Success Manager Can Help You Overcome

At Crowd Content, our end game is to help you hit the leaderboard for your niche or business goals, which is why we offer customized approaches to support you in developing and implementing winning content strategies. Whether you’re partnering with us via our comprehensive enterprise solutions or opting for the self-serve marketplace, we want your experience to be as seamless and easy as possible.

Anytime it’s not, your Customer Success Manager (CSM) can step in to help you understand the platform, troubleshoot concerns and ensure quality results. Here are just a few things your customer success manager can do for you.

1. Finding just the right talent to tackle the job

Niche content requires niche content writers, and we have plenty of those at Crowd Content. How do you decide which of our thousands of writers has experience with photography equipment, a background in microbiology, or knowledge of financial compliance? The system has search capability built-in, but your customer success manager can provide an even deeper dive, especially for the most unique areas. Your CSM might have previously worked with the perfect candidate, and They can also leverage the experience of internal project managers to locate writers appropriate for almost any niche.

2. Choosing the right content ordering options

Our content ordering system is pretty intuitive, but it does offer a lot of options that let you reach exactly the right writers for your project. If you would like to get some advice on how to best configure your orders, your CSM can help with that.  They can take you through a quick demo, provide tips and tricks to make your process efficient, and answer any questions you might have.  They will walk you through the process in no time, even helping you set up a few orders that can act as templates to make future orders super simple.

3. Triaging troubled content

We’ve got some of the best writers in the business, and we bring on writers at all skill levels and interests to ensure clients can find talent to match their content needs and budget. But we also know that content creation hiccups and communication errors do happen, and occasionally clients end up with content that just doesn’t quite ring all the right bells. Built-in revision capabilities let you work directly with writers and editors to tweak content when necessary, but if you feel something went especially amiss, your customer success manager is always available to assist with project or content triage to make things right.

4. Building a custom crowd to support success

Our regular freelance writers and editors love to support client success as much as we do, and you’ll find some great business partnerships both with the Crowd Content internal team and what may become your favorite freelancers. If you know you want to develop that kind of relationship, your customer service manager will take time to understand your needs before helping you put together a strong go-to team of writers and editors for your project.

Updated on December 1, 2020

Was this article helpful?

Related Articles


  1. “This website really has all of the info I wanted about this subject and didn’t know who to ask.”

  2. I simply want to tell you that I am just beginner to blogging and certainly liked you’re page. Likely I’m going to bookmark your website . You surely have remarkable stories. Cheers for sharing with us your blog.

  3. I simply want to say I am just very new to weblog and certainly savored you’re web site. More than likely I’m want to bookmark your blog post . You really come with outstanding articles and reviews. Thank you for sharing with us your blog site.

  4. Incredible points. Solid arguments. Keep up the great effort.

  5. Helpful info. Fortunate me I discovered your web site by accident, and I am surprised
    why this accident did not came about earlier! I bookmarked

  6. Hello! I really desire to supply you with a big thumbs up to the excellent info you’ve got here for this
    post. I will be returning to your internet site to get more soon.

  7. Incredible points. Solid arguments. Continue the amazing work.

  8. You really allow it to be seem so simple together with your presentation but I
    find this matter to become really something that
    I feel I might never understand. It appears too complicated and very
    broad for me. I’m anticipating for your upcoming post, I
    am going to try to obtain the hang from it!

  9. I love reading a post that will make men and women think.
    Also, many thanks for permitting me to comment!

  10. Hey! I was able to have sworn I’ve gone to this blog before but after checking through a number of the post I realized it’s unfamiliar with
    me. Anyways, I’m definitely delighted I stumbled upon it and I’ll be
    book-marking and checking back frequently!

  11. I simply want to mention I am all new to blogging and site-building and truly savored this blog site. Almost certainly I’m likely to bookmark your blog . You definitely come with impressive article content. With thanks for sharing your website page.

Leave a Comment