1-888-983-3103

Community Manager

About Us:

Crowd Content, a premium content writing service trusted by large brands, ecommerce businesses, web publishers, digital marketing agencies, and SMBs, delivers publish-ready content that drives SEO and conversions. It offers self-serve content creation through its robust Marketplace and fully managed content production through its Managed Services team.

Role Details:

The remote Community Manager is responsible for recruiting, engaging, supporting, and developing Crowd Content’s pool of freelance talent, including writers, editors, translators, and subject matter experts. This position reports to the Content Director and collaborates with a team of remote content managers as well as other departments, both remote and at the company’s headquarters in Victoria, B.C.

This is a full-time position that offers a creative thinker room to develop their own methods to achieve company goals. We seek a self-starter who is skilled at managing their time, wearing several “hats,” and pivoting as day-to-day priorities change. 

Responsibilities:

  • Making Crowd Content the absolute best destination for freelancers
  • Increasing the talent pool to handle anticipated growth
  • Supporting content managers by recommending suitable freelancers for their projects
  • Auditing freelancers to ensure accurate quality ratings
  • Reviewing freelancer applications
  • Developing training materials to improve freelancer skills
  • Engaging freelancers through regular communication, webinars, and activities
  • Networking in popular freelancing forums to increase brand awareness
  • Moderating Crowd Content’s internal forum
  • Reporting on staffing levels, throughput times, and other key metrics

Qualifications:

  • Native English speaking – bilingual a plus (French and Spanish are desirable) 
  • Canadian resident and legally able to work in Canada
  • Impeccable editing/content evaluation skills are a must (for auditing and application review purposes)
  • Demonstrated ability to manage large teams
  • Tech savviness with solid Google Workspace and Microsoft Office skills, particularly Excel
  • Demonstrated customer service experience
  • Ability to perform well under pressure in a time-sensitive environment
  • Attention to detail and creative problem-solving skills
  • Ability to work collaboratively in a team environment
  • Excellent communication skills, including the ability to communicate effectively in a business environment and with personality as needed
  • An outstanding fit with Crowd Content’s core values:
    • We gather and share knowledge
    • We evaluate and solve
    • We aim higher
    • We serve with genuine enthusiasm
    • We pull our weight… sometimes a little more

Perks:

  1. Full-time remote position
  2. Flexible working hours
  3. Annual vacation and holiday time
  4. Health benefits
  5. Quarterly incentive plan

Job Type: Full-time, remote

To apply, please email your cover letter and resume in Word or PDF format referencing “Community Manager” to [email protected].

We would like to thank all applicants for their interest. However, only candidates selected for an interview will be contacted.

1-888-983-3103