1-888-983-3103

Enterprise Account Manager

Enterprise Account Manager

Crowd Content is a fast-growing technology company with a mission to help businesses get high-quality, engaging content at scale via our freelance workforce. Using assistive technologies, innovative workflows and some of the best writing talent on the planet, the Crowd Content platform has served over 6,000 customers, including Fortune 500 enterprises such as Best Buy, Walmart and Bloomingdale’s, across 85+ countries since it was founded in 2013,. 

What We Do

In today’s content-centric world, businesses need to create and publish engaging content consistently to win customers. But let’s face it — writing amazing content is difficult and time-consuming. Our platform and talented workforce of freelance writers make creating content at scale simple for businesses. Some of our customers order over 1,000 articles per month from Crowd Content.

Why Join Crowd Content?

We’re a fun, energetic team on a trajectory to the top of our industry. When you join Crowd Content, you’re joining a high-performing team and experienced management that is focused on business and career growth. We believe in mentoring and supporting each employee as they work toward their personal and team goals. As a VIATeC member, Crowd Content employees gain access to special networking events in the Victoria business community and additional career resources.

As the account manager for Enterprise/high-volume accounts, you’ll work with our highest-value customers, helping them achieve their goals by providing unparalleled customer service and managing the account to increase usage and revenue. You’ll work with our Content Managers and Strategists to suggest solutions within Crowd Content’s portfolio of services to help customers grow. 

Perks

  1. Career growth opportunities
  2. Downtown Victoria office (Yates Street)
  3. Flexible work location (home or office)
  4. Excellent benefits package
  5. Quarterly team events

Responsibilities

  • Be the the lead point of contact with clients in your portfolio for all account management issues
  • Set regular touch-base meetings with clients to gather feedback and explore opportunities to provide additional services to the client
  • Help customers develop and monitor annual or project budgets 
  • Renew/renegotiate contracts when they expire
  • Monitor client billing at the end of each billing cycle 
  • Explore and develop new business opportunities with existing clients
  • Clearly communicate the progress of accounts to the internal management team
  • Prepare reports on account status as needed
  • Identify risks around your client portfolio and develop mitigation plans
  • Provide feedback to internal teams based on feedback gathered from the customers

Requirements

  • Proven work experience as an Account Manager, Key Account Manager or Sales Account Manager 
  • Proven ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Proven organizational skills and attention to detail
  • Experience providing exceptional customer service
  • Solid experience with CRM software (e.g. Podio, InfusionSoft, or HubSpot) and MS Office (particularly MS Excel and Powerpoint)
  • Experience delivering client-focused solutions to customer needs
  • Experience working with remote teams preferred

To apply, please email your cover letter and resume in Word or PDF format referencing “Enterprise Account Manager” to [email protected]. Please outline why you would like to join the Crowd Content team and provide your salary expectations.

This role is available to candidates living in Victoria or Vancouver, BC.

We would like to thank all applicants for your interest. However, only candidates selected for an interview will be contacted.

1-888-983-3103